Club Triumph

Why not post about good customer service I thought as usually it's bad service that gets people motivated enough to post so -

I needed a new bottom hose for my Toledo and had come to the conclusion after discussion at the P&P meeting I needed one for a Dolly 1500 to match the radiator fitted.

By the time I got round to it on Saturday everywhere was closed (as usual when I buy parts) so I needed a trader with a website.

Answer - Rimmer bros.

Order placed Saturday night, hose and a couple of other bits delivered Tuesday morning = happy customer

A big positive for an ebay trader 948's

Won the item saturday delivered in the post this morning

Quoted from thealligator

A big positive for an ebay trader 948's

think it is ..have bought stuff from him on ebay and always been very pleased

Fitchett's have never let me down. They know their stuff and it has always been there the next day.

Canley Classics, Rarebits, and Andrew Turner were excellent, and mine were overseas orders, too.

I have used Anglian Triumph Services, James Paddocks and Canley Classics. All provide an excellant service.

My vote would go to Rarebits for quality of products and service.

Roger

Chris Witor for 2000 / 2.5 and Super-flex bushes.

I get almost all my Triumph stuff, MOTing and servicing from Chic Doig. Been using them since the mid 1980s and have only positive things to say about them. Got the odd bit from Canley and Rimmer and no complaints there either.

FWIW but going OT a bit I've started using Rimmer quite a lot for Land Rover parts -- they're very good at offering Pattern, OE Manufacturer and Land Rover options for almost all parts I've needed to date and so far they're damn good at sending out exactly what I've ordered (unlike some other "big name" Land Rover parts specialists). Prices are OK too -- OE manufacturer prices are on a par with everyone else; Land Rover badged parts are at main dealer levels but only an idiot would buy them since Rimmer sell exactly the same thing with manufactuer's branding etc eg TRW (Lucas/Girling) Master Clutch Cylinder Bill Murray
--
'78 Spitfire 2500 - Back in action
'76 2000TC Saloon - Getting mended
My other motoring vice:
'97 Land Rover Defender 90 300Tdi - "Big Red"

Blog: http://bigsixaddiction.blogspot.co.uk

Don Trimming - got a new hood off them for my spit mk3. took a while to get here, but it was delayed because they were very busy apparently, and also because they ran out of the cheap vinyl i ordered. so eventually they upgraded me to the next level of vinyl, free of charge, and got my hood to pronto. the quality is excellent, looks great, fells great, came with more than enough poppers, though i have to do those myself. mint.

S&S Preparations

Called in today, met by "hello Martin", nice bit of chat and they had the wheel cylinders, rear brakre shoes and hazard flasher unit I needed. All done in less than 20 minutes for Martin Randle Pendle and Pennine Area Organiser, CT Northern Representative
https://www.facebook.com/TheBorderRaiders/
http://raidertr7.blogspot.com
1969 Triumph 2000 Mk2 saloon
1977 Triumph TR7 16V rally car
1982 Triumph TR7 DHC
1987 Rover SD1 3500EFI VDP
1992 Mini Mayfair (Mrs R's)
1992 Rover 214i
1995 Rover 214 SEi

Martin, Can you mail me details on the little Devils please for Saturday!
Thanks
Rob

Quoted from Richard B

Is that Chig Doig?

Can't say a bad word about S&S. They're useful for the bits that the TR7 and slant-4 Dollies share and they broke a Dolly 1850 not so long ago. Steve & Simon are true enthusiasts.

I know this wont be of assistance to most forum users, but felt I must relate this story;

A few weeks back I ordered some poly bushes from Greg at British Auto Care in Queensland, Australia, including rear inner wishbone bushes.  They arrived promptly and I set about rebuilding the rear suspension.  When it came time to mount the wishbone to the chassis, I couldn't get the bolt through.  I took the wishbone back out of the bracket and tested the fitting of bolt through the steel sleeve - it didn't fit!?  I called Greg, who looked it up on the database, only to find there are two different size inner sleeves for the same bush.  He promptly mailed me the correct sleeves at his own cost, and told me to keep the others as a 'souvenir'.  They arrived with no problem.  When it came time for me to try again, I went looking for the 'new' sleeves.  I couldn't find them!  I can only surmise that the envelope they arrived in was thrown in the garbage with a bunch of catalogues.  Anyway, I sheepishly called Greg again and told him what had happened, telling him I would happily pay for a new complete set, as it was my fault, after all...

Greg sent me another set of sleeves, totally free, with the proviso that I "JUST DON'T DO IT AGAIN!"  I even insisted that he at least charged me for the postage, which he hasn't done!

Top bloke, I can't recommend him enough.  I know a lot of you have good relationships with Chris Witor, so I hope my next suggestion doesn't stand on any toes, but Greg deals with Superpro direct (they are made in Australia), so you might even find his prices competitive, even with postage to the UK.

Nick.

I have used Andy at Sports Car Supplies up in the North East - mentioned them before on here a few times - top chap. Sometimes I collect stuff as it is near my in-laws, but otherwise he posts. Always prompt, never sent me a wrong part yet and gives free advice when I get stuck.
So that will be why I have used him whenever I can for the last 20+ years.  

Things like this don't help

http://cgi.ebay.co.uk/Oil-Pump.....d=p3286.c0.m14.l1318

This being the same item that is

Alan Chatterton

DEL33   1972 Triumph Stag Estate

http://www.vml3m.blogspot.com

Had great response from T D Fitchett again as usual, I did not place my order till 4.15pm, so I did not expect them to get it off to me the same day, but they did and it arrived in the post this morning, can't complain at that.

Another one that's useless for all you UK types ...

Vanguard Triumph - Lilydale near Melbourne. I purchased brake shoes in the morning and they arrived by courier in the afternoon... a 1hour drive... for the same cost as postage.

I bought a set of Herald lock barrels from Mick Dolphin, based on posts I saw about him on this forum.
I can say he was very helpful and gave me plenty of help and advice about the locks and he will be the first trader I contact in future.

Also AutoPaint of St Helens, were top class with a next day delivery of 2 x 5L Paint and Primer for only £8 carriage.... top service there too!